Pilr is a CX architecture firm built for scale.
We partner with seed to Series C companies to design the customer systems, strategies, and signals that accelerate revenue, reduce churn, and build investor confidence.Founded by seasoned startup operators, Pilr exists to fix the root cause of broken growth: disconnected customer experience. We believe retention isn’t a department—it’s a design problem.
What We Do
We act as a fractional CX layer, giving you: Foundational CX Systems, Customer Journey Mapping, Onboarding & Engagement Playbooks, AI & Tooling Integration, Retention Dashboards & Signal Ops. Our work helps companies align their product, marketing, and customer teams to scale faster—with less chaos and fewer costly missteps.
