Your Churn Problem Is a System Problem.

Robert Davis

Circlepix CEO

Bobby completely built our Customer Success organization in under six months. He reduced our churn rate from over 3% per month to below 1%, implemented scalable playbooks, and delivered actionable customer insights that became central to how we operated and led to a huge increase in valuation for our aquisition. More importantly, he instilled a culture of customer-centricity across the company that outlasted his time with us.

Jared Rodman

Weave CEO

Bobby transformed our Customer Success organization as we scaled from Series A to Series C—cutting churn from 3% to 0.75% monthly and helping drive ARR from $10M to $80M. He built a passionate, high-performing team and was a cultural force at Weave.

Sahand Bararti

VP of Customer Success, Tapcart

Bobby built a foundation for Customer Success that any leader would be fortunate to inherit. When I stepped into the VP role, the strategy, playbook, and vision he had created were already deeply ingrained in the team. That level of clarity and alignment meant I could spend my energy developing talent and accelerating outcomes instead of rebuilding the fundamentals. Bobby is the kind of leader who creates scalable, repeatable systems that make the next executive’s job easier. If you want someone to architect a CS function that sets up both your team and your next leader to succeed, Bobby is the partner you want in the room.

Art Harding

Tapcart COO

Bobby is an exceptional operator with a customer-first strategy that simply works. At Tapcart, he built the highest-performing team in the company, driving major reductions in churn and creating stability for customers even through market downturns. His approach is a must-have for any startup!!