PILR: Your Customer Experience Architect

Build the systems your teams and investors scale on. Turning chaos into loyalty, growth, and retention.

The Hidden Cost: What You’re Losing Without CX Architecture

The Problem: Your CX team is busy—but retention isn't improving. You’re tracking tickets, not traction. Firefighting not forecasting. Reacting not of retaining.

Why Traditional Customer Success Fails:
Companies silently flush $250K+ every year through preventable inefficiencies: unused tools, sluggish onboarding, workflow gaps, and high-cost leaders stuck in operational chaos. Revenue isn’t lost because of poor sales—It’s lost because CX isn’t engineered to deliver outcomes. When customer experience isn’t aligned to customer value, engagement fades, retention drops, and NRR stalls. Pilr bridges the gap. We build the infrastructure, systems, and advisory strategies that turn Customer Success into a measurable growth engine—for teams, leadership, and investors alike. The cost of not building right?
It’s already on your books.

What Pilr Builds for You

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Pilr designs the CX engine behind lasting growth.

We don’t guess. We architect.
From strategic design to operational execution, Pilr installs the AI-powered infrastructure your growth depends on—driving revenue, retention, and clarity across your entire customer experience. No wasted hires. No broken processes. Just systems that scale.

Want to see how Pilr fits into your growth plan?

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The Real Business Impact

“Bobby transformed our Customer Success organization as we scaled from Series A to Series C—cutting churn from 3% to 0.75% monthly and helping drive ARR from $10M to $80M. He built a passionate, high-performing team and was a cultural force at Weave.”
– Jared Rodman, Chief Customer Officer, Weave

Principal Cx Architect

Bobby Cooper is a Principal CX Architect with 13+ years of experience building customer success teams and AI-driven CX systems for high-growth SaaS companies. He specializes in churn reduction, onboarding, GTM alignment, and fast execution. At PILR, Bobby helps startups design scalable CX foundations that drive retention, customer growth, and long-term revenue.

Robert Davis—Circlepix CEO
Bobby completely transformed our Customer Success organization in under six months. He reduced our churn rate from over 3% per month to below 1%, implemented scalable playbooks, and delivered actionable customer insights that became central to how we operated and led to a huge increase in valuation for our aquisition. More importantly, he instilled a culture of customer-centricity across the company that outlasted his time with us. I’d recommend Bobby without hesitation to any company looking to elevate their customer experience and retention strategy.